Service

Technical support

Remote and on-site support for your daily operations.

Overview

Technical support in Cotonou

Our technical support assists you daily: network setup, drivers, error messages, fleet optimisation and remote or on-site support to keep your production running.

Based in Agla Kanguè, Authentique Services Plus is a certified Xerox partner. Fast response · Qualified technicians · Satisfaction guaranteed.

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Why choose us

Benefits of our service

Responsive phone and remote support
On-site intervention when needed
Network setup and printer sharing
Training your teams on best practices

Service scope

What is included

Handling of common incidents
Driver and firmware updates
Print parameter optimisation
Documentation and preventive advice

Our method

How does it work?

call

STEP 01

Initial contact

Call or book online — response within 2 hours.

STEP 02

Diagnosis

On-site or workshop analysis by our technicians.

build

STEP 03

Intervention

Work performed with OEM parts and quality control.

verified

STEP 04

Follow-up

Return to service and preventive recommendations.

Who is it for?

A service tailored to your business

IT departments, executive assistants and administrative managers who oversee a mixed fleet without a dedicated print technician.

For over 15 years in Agla Kanguè, we support print shops, public bodies, SMEs and NGOs with the same quality standards — whether you have one machine or a full fleet.

Equipment covered