Privacy policy

Data controller

The data controller is Authentique Services Plus, Agla Kanguè, Cotonou, Benin — contact@authentique-services.bj.

Data collected

Depending on the forms you use, we may collect:

• Identity: name, company name
• Contact details: email, phone, postal address
• Message content: subject, request description, attachments
• Appointment data: preferred time slot, service type
• Technical data: IP address, server logs, strictly necessary cookies

Purposes of processing

Your data is processed to:

• Respond to contact, quote or appointment requests
• Provide commercial and technical follow-up
• Handle partnership requests
• Improve our services and website security
• Comply with legal and accounting obligations where applicable

Legal basis

Processing is mainly based on your consent (forms), pre-contractual steps (quotes, contact) or our legitimate interest in developing and securing our business, respecting your rights.

Data recipients

Your data is accessible only to authorized Authentique Services Plus staff and, where necessary, technical subprocessors (hosting, email) required to deliver the service.

We do not sell or rent your personal data to third parties for commercial purposes.

Retention period

Contact and quote requests are kept for the duration of processing, then archived for up to 3 years for commercial evidence, unless a longer legal period applies.

Accounting data related to contracted services may be retained in accordance with applicable Benin legal deadlines.

Security

We implement appropriate technical and organizational measures (restricted access, passwords, secure connections) to protect your data against loss, unauthorized access or disclosure.

Your rights

Under applicable law, you have the right to:

• Access and rectify your data
• Erasure within legal limits
• Restrict or object to processing
• Withdraw consent at any time where processing is consent-based
• Lodge a complaint with the competent data protection authority

Cookies

The site uses cookies strictly necessary for operation (session, language preference, security). No invasive advertising cookies are deployed without your explicit consent.

You may configure your browser to refuse cookies; some features may then be limited.

Privacy contact

To exercise your rights: contact@authentique-services.bj — subject line « Personal data ».

Response time: up to 30 days from receipt of your request; ID may be requested if identity is uncertain.